FAQs

We understand that plans can change, so we strive to be as accommodating as possible. You can easily cancel a booking online via My Account. If you cancel with more than 7 days’ notice prior to the flight date, you will receive a 100% refund; more than 48 hours but less than 7 days notice prior to the flight date, then you will receive a 75% refund; less than 48 hours prior to the flight date or are a “no show”, then you will still receive a 50% refund; If there are changes to the passenger list, or if you’re running late for your flight, please inform us promptly so we can adjust accordingly.

Our pricing is based on route distance, expected ground speed, pilot costs, and an hourly rate for the aircraft, including any repositioning flights. We charge for the repositioning as the aircraft needs to depart from, and return to its home base each day. We offer discounts for return flights within a specific timeframe (called “short-stay”) because we can wait for you at the destination and then return. The maximum waiting time is limited by the pilot’s duty time.

When someone books a one-way flight, it creates an empty-leg return flight. We sell these empty-leg flights at a discounted rate, offering you a chance to enjoy a luxurious flight experience at a fraction of the cost. Keep an eye on our deals page for these special opportunities.

Absolutely! Contact us to book a scenic flight tailored to your interests. Our operators fly at altitudes that offer fantastic views of the landscape below. Our experienced pilots can descend to lower altitudes to provide spectacular bird’s-eye views of specific points of interest. Whether you want to circle over a picturesque coastline, a majestic mountain range, or a bustling cityscape, we can make it happen. Don’t forget to bring your camera to capture these breathtaking moments!

Of course! Please contact us and we’ll be happy to facilitate this.

Our operators can access many more airports than large commercial jets. We fly to both major airports and smaller, regional airports as long as there is a sealed runway of sufficient length (we do not land on grass or dirt airstrips). This allows us to offer a wide variety of destinations, from bustling cities to serene, remote locations. Check out our list of destinations for more details, and let your imagination take flight!

Yes, children can travel, but we recommend they be over 12 years old due to the need to wear adult headsets and the lack of onboard toilets. Infants can travel if we fit a car seat for safety. Please inform us in advance if you plan to travel with children or infants so we can make the necessary arrangements.

Please bring all baggage in 7kg soft backpack-style bags, as suitcases may not fit in our storage compartments. We are not set up to accommodate pets at this time. If you need to bring golf clubs or other large items, contact us to make arrangements. Depending on the number of passengers and their weight, we will do our best to accommodate your needs.

Flying in a small plane is a unique experience. You can check out one of our flights here. Small planes can be a little noisier than commercial jets, but you’ll probably be surpised by how smooth and quiet the journey is. You’ll be provided with noise cancelling headphones to block out most of the noise and enable clear communication with the pilot and other passengers. You can even listen to music or make phone calls via a Bluetooth connection. Our pilots receive a weather briefing prior to the flight that informs them of any weather en-route, including any expected turbulence. We do not fly in severe turbulence.

Accurate passenger weights are important for the safe operation of the aircraft. The weight and balance of the aircraft must remain within prescribed limits for safety reasons. If you’re unsure about your weight or your luggage, we have scales at the airport to verify everything before the flight.

The planes are climate controlled. We have heating and cooling on our planes and maintain a comfortable climate on board. Please inform the pilot if you are feeling hot or cold and they can adjust the climate.

Yes, there is ample free parking available at Bankstown Airport. You can leave your car safely parked at the airport for the duration of your trip, allowing you to focus on enjoying your flight without worrying about parking fees.

Most regional airports offer convenient taxi or hire car services. For those who prefer a bit more adventure and flexibility, folding bikes (supplied by us) can be a great option. This way, you can easily explore your destination on your own terms. We recommend making arrangements in advance to understand the available transportation options and plan accordingly.

Yes, the Diamond DA62 is one of the safest twin-engine aircraft, equipped with the latest technology and very capable of flying on one engine if necessary. The aircrafts undergo rigorous safety checks before each flight to ensure everything is in perfect working order. Our operators pilots are highly trained professionals who meet all regulatory requirements, including extensive training and regular flight reviews and proficiency checks. They are experienced in handling a variety of flying conditions, ensuring a safe and comfortable journey for you.

Let us know in advance about any medical conditions or if you’re pregnant. You must be able to walk unaided and not require any foreseeable assistance during the journey. If you need a wheelchair or walking frame, our journeys may not be suitable. For pregnant passengers, a medical certificate is required if you’re in your third trimester. Safety and comfort are our priorities, so please communicate any special needs you might have. Once you have booked you will receive a text message and email where you can “check-in” and advise us of any medical issues and confirm you are not carrying any prohibited items. 

While we can predict some turbulence, it’s not always possible to avoid it entirely. Our operators pilots are experienced in handling turbulent conditions and will keep you informed throughout the flight. Mild to moderate turbulence is generally not a cause for concern, but if you have any specific fears or concerns, please let us know before the flight. We do not fly in severe turbulence.

Your safety is our top priority. If weather conditions are unsuitable, we may delay or reschedule the flight. The pilots on your flight are trained to handle diversions to other airports if necessary and closely monitor weather forecasts to ensure safe flying conditions. We stay in constant communication with air traffic control and use advanced weather tracking systems to make informed decisions about flight paths and timing. All planes have weather radar with turbulence detection, satellite weather and de-ice systems similar to the commercial airlines.

In the rare event that a diversion is necessary due to weather or other factors, our operators pilots are well-trained to handle such situations. Should we need to divert a flight we will discuss this with you ahead of time.